Our Philosophy of Care is to create an environment as close as possible to a normal home, respecting each Service User’s privacy, independence and freedom of choice. We actively promote the wellbeing of Service Users by offering a high standard of care with opportunities in a variety of hobbies, activities and interests, whilst ensuring their safety, continued care and emotional, spiritual and loving support within the home and wider community.
The Homes cater for the care of older people including those who suffer from physical problems and/or dementia and we provide “person-centred care” where the needs of the individual are of prime importance. Individual care plans are created in consultation with the Service User, family members and input from any professionals who may be involved in the Service User’s welfare. The plan includes not only physical care needs, but also addresses the cultural, emotional, social and spiritual needs of the Service User.
The Homes cater for Service Users with confusion that may be challenging in an unsupervised setting, but which can often be resolved in a more normal and everyday situation where the person’s usual routine can be reinstated. All Homes have full Dementia Accreditation from Hertfordshire County Council Contracts Unit and are regularly inspected by both Hertfordshire County Council and the Care Quality Commission (CQC).
Our aim is to provide a home for older people who require assistance with the activities of daily living but wish to maintain the maximum independence and quality of life possible. To achieve this, we incorporate the following policies.
Families and friends are encouraged to provide input into care and activities, both through individual care plans and by participation in meetings held by each Home where views on care, activities, menus, etc. may be expressed. All Managers operate an “Open Door” policy for Service Users and families to discuss any issues privately.
Each Service User has the Right to
• Be consulted about decisions affecting their daily lives
• Have the same access to facilities and service in the Home and wider community as any other citizen
• Have religious, gender, personal and emotional needs respected
• Have any complaints considered and acted upon according to the agreed principles of the Home and local authority
Health and Safety
• All of the Wilton House Ltd. group’s Homes comply with regulatory procedures with provision made for smoke detectors, fire alarms, escape routes and emergency lighting
• Regular fire practices and testing of extinguishers, electrical and safety equipment
• Emergency assistance call system fitted throughout each Home
• Regulatory practices for drug administration and issue strictly adhered to
• All staff are trained and updated on all regulatory health, safety and hygiene requirements
• It is the Company’s aim to always ensure that no person suffers discrimination or restriction to its services because of disability, race or gender
• The Company aims to ensure that no Service User is placed at a disadvantage by requirements or conditions which could have an adverse effect on a particular group, and which cannot be shown to be justifiable.
• Relatives and professional bodies are encouraged to visit the Homes. Assessment visits are completed either at the chosen Home or in hospital or the Service User’s home prior to admission in order to plan and implement the needs of the Service User.